If you’re unhappy with your purchase, we will find a solution for you! The majority of our products can be returned or
Please give us 3 to 5 working days to process the refund from the receipt of the item. We will refund the original amount of your order minus all shipping charges and a handling fee of $5. The order includes 3 or more frames being returned, and a 20% restocking fee will be charged.
Refund will be made only through original payment, credit card.
We don’t accept the return of second-hand items. The product must be unused, undamaged, undamaged, clean and returned with all accessories, certificates and boxes. This article must be sent in its original packaging. Before issuing any refund, exchange or credit, visually inspect all returned items after receiving signs of wear and tear.
20% of the cost will be deducted for the return of damaged goods.
Please make sure to request signature for the package you want to return (if our warehouse does not receive your return and does not require signature, we will
Will not be responsible for refund.)
Shipping Attention
1：Why we suggest send shoes without boxes?
Generally in order to pass your local customs easier and faster, we will pack your shoes without boxes. If with shoeboxes, And they are
easy-broken on the way. While if without shoeboxes, it would save money for you. If you still need the box, please choose with box.
2. Declared Value for Customs and Tax:
The price do not include Vat Tax and Customs Tax! Normally we will declare $10-$15 value on each package. If you have any special requirement, please indicate in the order. Thank you.
3. When will the package be shipped?
Usually we ship goods within 48 hours after receiving the order. However, if some products happen to run out of stock, or due to bad
weather or other reasons, we will contact you immediately. Then you could decide whether to continue to wait, or choose another style/color
for replacement, or you could also apply for a refund.(So please make sure your Tel is on line with Whatsapp!)
4. How soon will the package deliver?
All package you can check the track information in your Order details. It will online in 48 hours. For most packages, they will deliver
within 10-35 days. Please consider well if it’s acceptable to you before ordering.